Changed your mind?

You can return your online purchase within 30 days for a refund, provided it meets the terms and conditions outlined on this page.
 

When will I receive my refund?

Refunds will be made to the original card used to pay for the purchase.

• Items returned to our warehouse will be refunded within 10 business days of receiving your package.
• Credit and Debit payment refunds should appear in your account within 5 business days.
• PayPal payments can take up to 7 days.

Terms and Conditions

We cannot accept returns for any purchases made within department store locations. Please return your item to the retailer where it was purchased from.

• You cannot return purchases outside of the returns period unless the item is defective.
• Gifts bought online cannot be exchanged and will be refunded to the original buyer.
• The returned items must be in the same condition in which you received them.
• We will process your refund within 10 days of receiving your returned items.
• In the case that a return has been rejected, we will contact you within 10 days.
• Proof of return is required should you need to contact us about your return.

What Cannot Be Returned

• For home deliveries, orders that you received more than 30 days ago. 
• Items you have opened or unsealed other than where necessary to inspect.
• For hygiene reasons, pierced earrings and face masks cannot be returned